We want you to love your purchase!
Because of the intimate nature of bedding products and for hygiene reasons, we are unable to accept returns or exchanges on items that have been opened, used, washed, or removed from their original packaging.
Eligibility for Returns
For all other items, we accept returns within 14 days of delivery, provided they meet the following criteria:
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Items must be completely unused and unwashed.
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Items must remain intact in their original packaging.
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A valid proof of purchase must be provided.
Please Note: Customers are responsible for all return shipping costs unless the item is verified as faulty or incorrect. Original shipping costs are non-refundable.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery at hello@nestd.com.au. Please include your order number and clear photographs of the issue so we can assist you right away.
The Process
Once your return is received and inspected by our team, we will contact you via email regarding the approval or rejection of your refund or exchange request.